1. Introduction
Lumen Healthcare (“Lumen,” “Lumen Healthcare,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the information entrusted to us.
This Privacy Policy describes how we collect, use, disclose, and safeguard information when individuals visit https://lumencare.com, communicate with us through our website, or interact with services provided by Lumen Healthcare (collectively, the “Services”).
Lumen Healthcare provides technology and services that support healthcare organizations and providers. Our goal is to enable secure healthcare operations while maintaining strong privacy protections.
Important Commitment
Lumen Healthcare does not sell, rent, lease, or otherwise monetize personal information or health-related data.
2. Scope of This Policy
This Privacy Policy applies to
- This Privacy Policy applies to
- Individuals contacting Lumen Healthcare through forms or communications
- Healthcare organizations and professionals using Lumen services
- Information submitted through our website or related systems
This policy does not apply to third-party websites or services that may be linked from our website.
3. Information We Collect
Personal Information
We may collect personal information that is voluntarily provided through our website or communications, including:
- Name
- Email address
- Phone number
- Mailing address
- Organization or employer
- Account credentials (if applicable)
- Information submitted through contact forms or inquiries
3.2 Healthcare or Service-Related Information
Healthcare professionals or authorized personnel from healthcare organizations may submit information through Lumen
Healthcare systems in connection with healthcare services or operational workflows.
This information may include patient-related information necessary for healthcare coordination or service delivery.
Where applicable, protected health information (“PHI”) is handled in accordance with applicable healthcare privacy
and security standards.
3.3 Automatically Collected Information
When users visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring URLs
This information helps us maintain system security, monitor website performance, and improve usability.
4. How We Use Information
Lumen Healthcare may use collected information for purposes including:
- Providing healthcare services or technology support
- Responding to inquiries or communications
- Supporting healthcare operations and coordination
- Managing relationships with healthcare organizations and partners
- Improving website functionality and service performance
- Maintaining system security and preventing fraud
- Communicating operational updates or service notices
- Complying with legal, regulatory, or professional obligations
We collect and use only the information reasonably necessary to operate and improve our services.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies to:
- Enable essential website functionality
- Understand website traffic and performance
- Improve the user experience
Cookies used by Lumen Healthcare do not collect health information.
Users may disable cookies through browser settings, although some features of the website may not function properly.
6. Information Sharing and Disclosure
Lumen Healthcare does not sell personal information or healthcare data.
We may share information only in limited circumstances, including:
Service Providers
We may share information with trusted vendors that assist in operating our services, including:
- Website hosting providers
- Cloud infrastructure providers
- IT and security service providers
- Communication and operational support platforms
These providers are contractually obligated to protect the confidentiality and security of data.
Healthcare Operations
Information may be shared with healthcare professionals, healthcare organizations, or authorized personnel when necessary to deliver healthcare services or support healthcare workflows.
Legal Compliance
We may disclose information when required to:
- Comply with applicable laws or regulations
- Respond to lawful government or regulatory requests
- Protect the rights, safety, or security of Lumen Healthcare or others
Business Transfers
In the event of a merger, acquisition, or asset transfer, relevant information may be transferred subject to applicable privacy protections.
7. No Sale or Advertising Use of Personal Data
Lumen Healthcare maintains a strict privacy commitment.
We do not sell, rent, trade, or otherwise monetize personal information or health-related data.
Additionally, Lumen Healthcare does not use personal information or health data for targeted advertising, behavioral advertising, or advertising resale purposes.
8. HIPAA Clarification
Lumen Healthcare follows applicable healthcare privacy and security standards when handling protected health information (“PHI”) in connection with healthcare services.
However, not all information submitted through our website constitutes protected health information under HIPAA.
Information submitted through general website contact forms, communications, or administrative interactions may not be considered PHI unless it becomes part of a formal healthcare service relationship.
9. Data Security
Lumen Healthcare implements administrative, technical, and physical safeguards designed to protect personal and
healthcare-related information, including:
- Secure hosting infrastructure
- Encryption and secure communication protocols
- Role-based access controls
- Security monitoring and incident response procedures
- Data minimization and internal access controls
While Lumen Healthcare uses industry-standard security practices, no digital system can guarantee absolute
security.
Users transmit information to our services at their own risk.
10. Cloud Infrastructure
Lumen Healthcare utilizes secure third-party cloud infrastructure providers to host and process data.
These providers maintain industry-standard security safeguards designed to protect sensitive information and support compliance with applicable healthcare security requirements.
11. Children and Minors
Lumen Healthcare provides services primarily to healthcare organizations, hospitals, and clinical providers.
Authorized healthcare professionals or staff using Lumen Healthcare systems may submit patient information in connection with healthcare services. In some cases, this information may relate to patients who are minors.
Healthcare organizations and providers using Lumen Healthcare services are responsible for ensuring that they have obtained any required patient authorizations, parental consent, or other legal permissions required under applicable laws before submitting patient information.
Lumen Healthcare does not knowingly collect personal information directly from minors through its public website for independent use.
If we become aware that personal information has been submitted through our website in a manner inconsistent with this Privacy Policy, we will take reasonable steps to investigate and address the issue.
12. Your Privacy Rights
Depending on applicable law, individuals may have rights regarding their personal information, including the right to:
- Request access to personal data
- Request correction of inaccurate information
- Request deletion of personal information
- Request limitations on certain processing activities
- Request information about how their data is used
Requests may be submitted using the contact information below.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
Lumen Healthcare is not responsible for the privacy practices, policies, or content of third-party services.
Users access third-party websites at their own risk.
14. Changes to This Privacy Policy
Lumen Healthcare may update this Privacy Policy periodically to reflect changes in:
- Legal requirements
- Technology
- Business operations
- Privacy practices
Updates will be posted on this page with a revised Last Updated date.
